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IT Support

Position 1: Japanese IT Engineer

Job Responsibilities
  • In charge of handling japan site and Hong Kong core systems, which is developed by Japan Head office.
Requirements:
  • 2 years or more Cold Fusion or Php or Ruby development experience.
  • 2 years or more Web system design and development experience.
  • 2 years or more SQL Server , windows server experience.
  • Must be fluent in Japanese.
Advantage skills and Experiences
  • Experience on back-end systems such as order management and inventory management.
Job Types: Full-time, Permanent
Salary: Php30,000.00 – Php40,000.00 per month

Position 2: IT TECHNICIAN

Responsibilities
  • IT Technicians that have experience in AWS and or Microsoft Azure and certifications in both.
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Support of disaster recovery solutions
  • Basic technical understanding of network level: WAN and LAN connectivity, routers, firewalls, and security configurations
  • Must have troubleshooting, responding to service calls, & repair issues independently
  • Basic remote access solution implementation and support: VPN, Terminal Services
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Work through multiple boards servicing different ranges of customer needs
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve customer service, perception, and satisfaction
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource to be resolved quickly and efficiently
  • Escalate service requests that require engineer level support
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as service tickets into ConnectWise
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems
  • Support of disaster recovery solutions
  • Basic technical understanding of network level: WAN and LAN connectivity, routers, firewalls, and security configurations
  • Must have troubleshooting, responding to service calls, & repair issues independently
  • Basic remote access solution implementation and support: VPN, Terminal Services
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Work through multiple boards servicing different ranges of customer needs
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Knowledge , Skills and Abilities Required:
  • Basic understanding of operating systems, business applications, printing systems, and network systems
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization's key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment
  • Network Administration
  • WLAN/LAN Availability
  • Server/Gateway status/availability
  • ISP availability and service verification (packet loss, trace routes)
  • Failure analysis (Trouble sites)
  • Wireless Coverage testing
  • AP Troubleshooting
  • Network Configuration and Verification
  • Network management tools to test network connections (packet loss)
  • Check Hardware (WAP, Switches) firmware and configurations
  • Backup: Configuration, restore (local and Cloud)
  • Server troubleshoot and rebuild
  • Office Upgrade and software Migration
  • Writing documents for each job functions
  • Overlook on Connect Wise and support Tier1 Technician


SOFTWARE ENGINEERING

Position 1: Software Engineer

Job Description

We are looking for a mid- to senior-level software engineer to work on enterprise software engineering projects for a client based in the U.S.

Primary technologies include SQL Server, HTTP / REST, Salesforce.com, Microsoft Azure, Docker, and Git. Other technologies may be used depending on the client requirements.

This is a full-time, long-term, open ended contract. This is a remote-only position, so you are free to work in any location.

Duties
  • Design and develop new software programs and applications
  • Produce clean, efficient code based on specifications
  • Integrate software components and third-party programs
  • Verify and deploy programs and systems
  • Troubleshoot, debug and upgrade existing software
  • Communicate daily through Slack, Microsoft Teams, or video call
Requirements
  • Experience as a Software Developer, Software Engineer or similar role
  • Experience writing SQL queries for MS SQL Server, MySQL, or similar
  • Experience with tools such as MS SQL Server, curl, Docker, and Git
  • Familiarity with Agile development methodologies
  • Familiarity with API integrations using HTTP / REST programming style
  • Ability to learn new languages and technologies
  • Good communication skills
  • Attention to detail
  • Ability to troubleshoot and research solutions
  • Bachelor's degree in Computer Science, Engineering or a related field
Job Types: Contract, Permanent
Salary: Php30,000.00 – Php50,000.00 per month


INTERNET MARKETING

Position 1: Digital Marketing Coordinator CRM Strategy

Next BPO Solutions is not just a Business Process Outsourcing (BPO) company, we are your Customized Outsourcing Specialist(COS). We pride ourselves for being a company that gives our clients' needs a more detailed attention it deserves to make sure that the services we provide are borne out of the solutions that not only matches the client's requirements but also help them achieve, if not exceed, their business goals and objectives: more savings and increased productivity. While we adhere to the industry's best practices, we are also aware that each client's business operations and requirements are unique, and require distinct solutions. Our clients do not necessarily have to follow our processes. We design our processes to make sure it is aligned to theirs. We are the next generation BPO service provider. As your COS, we ensure that: we understand not only the client's business requirements but also their business processes, so that we are able to identify the role that we play in the whole scheme of their business operations; We employ industry standards and best practices; We use the most effective and current tools and technologies in the implementation of a project, ensuring effective operations, measurement of tangible and intangible results and monitoring of processes; We deploy only the best talents and skills for a client's project. To do this, we make sure that our employees share our values and culture, are well-compensated and are happily engaged in their work and service to the clients.

Description of tasks

We are looking for a Digital Marketing Coordinator to support and optimize our organization's digital marketing programs.

Job Overview
  • Track campaign progress.
  • Developing various digital marketing materials, sourcing images, artwork, motion graphics, collating content, updating online assets.
  • Streamlining digital marketing production.
  • Reporting on engagement KPIs and handling general digital marketing activities.
  • Creative thinking skills -coordinate upgraded business card design.
  • Print material for live events and event planning.
Qualifications:
  • Ideal candidates for this role should be self-starters, creative and innovative.
  • Multimedia savvy
  • Well organized.
  • Must be excellent writers and communicators.
  • Should have a firm grasp of different digital touch points ,drive highly effective digital campaigns, enhance user experience and deliver on digital objectives.
Responsibilities:
  • Ensure marketing campaign timelines are achieved by making sure all briefs, creative word and editorial revision is completed to schedule – for: -Email -Linkedin -Facebook
  • Writing draft campaign content to brief-
  • Monitor social channels to ensure engagement.
  • Manage outsourced creative and technical contractors achieve results on time and budget.
  • Regular reporting on campaign engagement levels and other KPIs
  • Creating and managing mailing lists.
  • Editing marketing material.
  • Developing and sourcing content for digital platforms.
  • Optimize SEO. -Updating web content as required.
  • Ensure weekly newsletter /communications are sent to the client base.
  • Support and drive campaign development to increase audience engagement.
Skills:
  • Strong written English
  • SEO
  • Ability to create and layout image rich documents
  • Proficiency with MS Office applications
  • Ability to self manage
  • Experience managing multiple deliverables and budgets
  • Skilled with graphic tools including Photoshop
  • Previous experience in digital marketing, seo development and creative content development
  • Previous experience in community development.
  • Has held a leadership role in the marketing position and can generate original ideas desirable
Familiarity with:
  • SEMRush
  • Brightlocal
  • CRM Applications ( Sugar /Zoho)
  • Wordpress and Zoho Sites
  • Editing media types , including audio and video presentations -Graphic design


CUSTOMER SALES REPRESENTATIVE

Position 1: Customer Sales Representative

  • Customer service oriented, with the ability to meet sales goals
  • Possess strong ability to prospect, negotiate, and close sales
  • Ability to give attention to safety issues
  • Ability to maintain a neat and presentable personality
  • Strong persistence in dealing with people and not giving up easily
  • Possess self-confidence, positive mentality, with the ability to manage territories effectively
  • Strong product knowledge, client relation, and presentation skills
  • Highly self motivated, with one year of computer service experience
  • Reliable, hardworking, enthusiastic, with the ability to perform multiple assignments at the same time
  • Effective communication with customers, as well as strong follow-up skills
  • Strong technical abilities, with PC and Internet usage experience
  • Ability and willing to work on weekend and even on holidays
  • Ability to learn the art of professional greeting and attracting passive consumers, as well as show passion to follow-up calls and sales activities