About Us

our vision

bpo services

To ensure that process efficiency remains at the center of our client relationships, so our clients can be assured of faster project delivery, economies of scale and better productivity for their business. To ensure profitable solutions for you - our clients.

our mission

outsourcing services

Every project shall be well-managed with appropriate resource planning, leveraged technology and implemented best practices, to provide a range of high quality and cost-efficient solutions, enabling our clients to achieve their business goals.

what you can expect from us

We strive to make clients comfortable with outsourcing by making the process seamless and hassle-free. The Next BPO team always exceeds expectations to ensure our customers are successful.

  • Cost savings and increase in revenue
  • Significant improvement in the productivity of your business
  • Quick set up and implementation of projects
  • Detailed resource planning and continuity programs
  • Excellent Customer Engagement teams to serve our customers 24 hours a day
  • Skilled Project Management and Transition Teams
  • Quality control processes to ensure Contract and Project metrics are achieved

our strengths

  • We understand your needs and apprehensions on outsourcing
  • Excellent communication skills, both in written and spoken English
  • Outsourcing expertise—streamlined 5-step process
  • Deep domain knowledge in diverse fields
  • Strict adherence to quality standards and turnaround times
  • Over 8 years of experience in serving global customers
  • Experience in executing short- and long-term projects to your specific requirements
  • Strategic planning and implementation of technology to increase efficiency

our team

BPO industry

Our management team brings together considerable talent and experience in a variety of fields. Their extensive exposure to the workings of international markets helps them clearly understand the global perspectives of our customers.

our expertise

We provide complete outsourcing solutions through an effective, yet efficient 5-Phase process.

  1. Competitive Analysis: Analyzing your requirements to identify the "outsource-able"components.
  2. Beta Test Solution: We will carry out a beta test to prove cost savings and efficiencies.
  3. Transition Management: We ensure flawless performance during the critical phase when your project is moved offshore.
  4. Project Management: We manage both the business aspects and the execution of your project.
  5. Customer Relationship Management: We make it easy for you to do business with us.

success

The idea of "Success at Every Phase" is what drives every project schedule. Every project, every document and every proposed methodology is put to rigorous testing and review across the services we operate. Every team member knows what to do, how to do it, and when to do it—there are no assumptions, because everything is documented in pre-approved work flows.

These workflows undergo dual-level screening before they are implemented, along with recommended metrics. Every delivery is checked against a pre-agreed checklist to ensure compliance with all metrics.

confidentiality and privacy

We are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us.

Clients can specify their preferred mode of contact with us, and we will not disclose their identity without their express or written consent.

outsourcing optimized

Experience the difference that a team of seasoned professionals can make. We have the skills, experience and expertise to manage every aspect of your outsourcing project. Get every question answered, confirm the solutions, visit our operation centers and experience first-hand the benefits of working with Next BPO.

We promise that you will enjoy the freedom to focus on building your business, while we efficiently manage your project and deliver your back-office needs.